Prepaid and secure — the new standards of retail

The largest online and offline retailers joined by logistics companies have come to an agreement with the government of the Russian Federation on the standards of business practices during the COVID-19 pandemic. The companies will now process only prepaid orders. Dispatching will be contactless. Only one single customer at a time will be allowed into the pickup point. Fitting and trying on are now prohibited. Shopping floors are closed. There will be no more upsell for now. In addition, employees must wear face masks and protective gloves. Sanitizer must be available in the shop.

The agreement was announced by Tatyana Bakalchuk, the owner of Wildberries, of one of the largest Russain online-retailers, and the wealthiest woman in Russia according to Forbes. She called all of the retailers to switch to delivery and instore pickup.

According to Tatyana Bakalchuk the agreement was signed by Wildberries, M.Video, Eldorado, Lamoda, OZON, Citilink, Svyaznoy, DNS, PEK, BoxBerry, AliExpress, Snezhnaya Koroleva, Sportmaster, Avito, 22Volt. She also mentioned that Detsky Mir and Yandex (with their online store Beru) have not yet joined the agreement.

Tatyana Bakalchuk also published a video address, urging Russian customers to stay at home and allow online-retailers to deliver all the essentials right to their doorsteps or to a secure pickup point. She pleaded everyone not hoard protective masks without any real reason. Those masks and sanitizers are mandatory not only for healthcare workers, but for retail employees as well.

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